Our mission is to deliver high quality event styling and hire in conjunction with friendly service and affordable prices. In order to achieve our mission, the following terms and conditions have been determined to ensure your event runs smoothly.

 

Delivery Charges

Brisbane Region (within 30km of North Lakes):

Pick-up/Drop-off to our premises | Free
Hire over $450 | Free
Hire over $300 | $65
All other areas | additional $2 per km over the 30km radius

Delivery is available on all items within the Brisbane Region.

Delivery will be made Friday morning with collection Monday morning. If you wish to have your items delivered or picked up outside of these times, this may incur an additional fee.

One Way Delivery or Collection is available for half the cost of the usual delivery fee.

Prices are subject to change and will be confirmed on checkout or via communication from Enchanted Party Hire.

DIY Hire Delivery requires delivery to easily accessible place (i.e. garage off driveway) otherwise a drop out fee of $50 may be charged.

Deposits

A 20% deposit is required for Theme Hire and additional services to secure your booking, with the balance due 7 days prior to your event date.

Hire items and some consumables and personalised items will need to be paid for in full upon booking.

Confirmation

An event hire quotation will be sent to you detailing your event hire details and this quote is valid for 7 days.

No stock will be held against a quote. To secure the quoted prices and items a deposit is required.

Prices

The prices are current at the time of the quotation but may be subject to change at management discretion to meet rising costs. Upon receipt of written confirmation and non-refundable deposit, prices will be fixed within the limitations of the business.

Bond

A bond of $50 (refundable) is due when making your final payment. Any damages or loss of items will be charged at the current replacement value and will be deducted from your bond.

Should any breakages or loss of items exceed the cost of the Bond, you will be billed at the current value. This amount is due within 30 days from when the invoice was issued.

Your bond will be retained until all items have been checked and verified.

Payments

When booking your event hire with Enchanted Party Hire, you agree to the following:

  • Upon Booking – 20% of the total amount is due (non refundable)
  • 2 weeks prior to your event the total outstanding balance is due

Cancellations

Cancellation of the event must be advised in writing. 

Your deposit will be retained in lieu of costs incurred.

If the event is cancelled within 2 weeks of your event, any monies that have been paid will be retained to cover costs involved. If weather events or other reasons mean that hired items can not be used on the day once delivered/collected unfortunately this is outside our control and no refund will be issued.

Enchanted Party Hire Property

Please be aware that any glassware, serving wear, linen, styling equipment and any other items provided remain the property of Enchanted Party Hire.

Sparkler Candles

Please do not use sparkler candles on our linen or table covers. This will result in burn marks which then require full item replacement.

Permits/Insurance

The client is responsible for obtaining all permits and insurances required. Enchanted Party Hire will not be held responsible for their clients failure to adhere to council regulations and insurances.

Whilst all care is taken no responsibility will be assumed for any injuries resulting from our products.

Advertising

By accepting our quote, the client is agreeing to allow Enchanted Party Hire to photograph the event which can be used in any future advertising medium.

DIY Hire

If you are using DIY hire, it is expected that all items are packed up after the event and left in the same place they were delivered i.e. garage or similar.

If Enchanted Party Hire is required to pack up stock when collecting or vary collection points extending time, a bump out fee of $50 will be retained from your bond.

Client Collection and Delivery of Stock

If you have opted for pickup and drop off of our items, it is your responsibility to transport all items safely. If we feel our items are not being treated with such care, we maintain the right to refuse our stock from leaving the premises until more careful measures are implemented.

If the items are transported back to the premises without care your $50 Bond will be retained for compensation.